Delivery & Returns
We deliver throughout Nigeria to physical addresses. We cannot accept deliveries to post office boxes. If you are interested in delivery outside Nigeria, please contact us for a custom quotation. Full details of our current delivery services including charges, options, and estimated delivery times will be provided to you at checkout. If you would like this information beforehand, please contact us.
While we make every effort to deliver our orders on time, our delivery dates and the times noted at checkout and in our emails, are estimates only and not guarantees. If your delivery is taking longer than estimated, please contact us.
Delivery times and prices vary according to your selection and options will be provided to you at the time of checkout. We reserve the right to restrict deliveries or to withdraw delivery services in exceptional circumstances.
For many deliveries, your goods may be repackaged to ease the delivery process.
Please check your order carefully for missing or damaged items. If you sign for your order without inspecting the goods and inspecting our customize stamps, it will be assumed that they have been received in good condition. Please keep your delivery note and all packaging until you are satisfied with your order. Please notify us immediately if there are any damaged or missing items.
If you are unable to receive delivery and do not rearrange delivery within the requisite time suggested by our delivery service, you will be charged for any further delivery attempts.
Gift packaging and gift vouchers cannot be sent outside Nigeria.
Substitutions, Spoilage, Cancellation Policy and Refunds
If we have substituted another wine of similar tasting notes and price for that which you ordered, and you are not happy with the substitution, please contact us within 7 days of delivery of your order, and we will arrange to pick up the wine (free of charge) and refund your money.
You may cancel some or all of your orders before delivery is made to get your complete refund. Cancelation after delivery of products will incur some additional charges except if there’s a mistake in product delivery.
If you cancel your order and the goods are returned to us in accordance with the foregoing, we will, within the next 3 working days, reimburse you the applicable sum paid. You must handle the goods to the same extent you would if you were assessing them in our shop – so the seals must not be broken and the labels must not be scratched. Otherwise, the goods will not be accepted.
If you wish to cancel your order, please contact us either in writing or via phone call (see the section titled “Contact Us”) and provide us with as many details as possible so that we can identify your order.
All refunds will be on the same payment method as originally used.
If you find that any part of your order is out of condition, and: it is still within the recommended drink date, within 7 days from the original purchase date from us, it has been suitably stored by you, and you have the original bottle and closure, then we will arrange to replace the wine with another bottle of the same type of wine or a wine of similar tasting notes and equivalent value to the original price paid or, if you prefer, we will refund you the original price paid. We may require you to return the bottle to us for inspection at your cost. Please note that old wines (more than 10 years old) and fine wines are sold on an “as seen” basis and cannot be canceled under this policy after 3 days from the date of delivery.